Libraries are for learning? – Managing student behaviour in the 21st century [Event Ref. No. TG4/LAL]

For those who missed it last year, cpd25 is pleased to announce that this is another chance to book for Ash Charlton’s popular session on managing student behaviour.

It’s still not like it was in our day…while students are twittering and drinking coffee and chatting to friends in the Library or on the phone they are learning and multi-tasking and studying at the same time. Or are they? Do Libraries still need to set boundaries for student behaviour in order to keep the library an appropriate place for learning without looking out of date?

In the morning session Ash Charlton from Acenterprise will explain why we do need to do this and give us some techniques for successfully managing potentially disruptive behaviour. He will encourage us to better understand student behaviour, to see where students are coming from and appreciate the pressures that they are now under. He will involve attendees in setting a potentially negative scene positively and in dealing with any difficult situations that do arise. There will also be the opportunity to look at some short case studies and share good practice with colleagues.

Attendees should go away reassured that issues around student behaviour are common to all academic libraries and armed with ideas and techniques to use in their own libraries.

Overview:

9.00 – 9.30: Registration with tea, coffee & biscuits

9.30: Start

Ash Charlton of ACENTERPRISE:
* Assertiveness
* conflict resolution
* emotional intelligence

[11.15 – 11.30: Tea, coffee & biscuits]

13.00 – 13.45: Lunch

13.45:
Case study of good practice:
Anna Knox, Customer Services manager, UEL. Anna Knox has been Customer Services Manager at the University of East London since September 2005. She previously worked in Public Libraries in Hackney and Redbridge in a variety of front-line roles. She gained an MA in Librarianship and Arts Administration from City University, and was Head of Arts for seven years at the London Borough of Croydon.

[15.45 – 16.00: Tea, coffee & biscuits].

16.00 – 16.15: Summary

16.15 – 16.45: There will then be a short tour of the Library showing the LSE’s use of banners and posters to zone different areas of the Library.

Venue: Room R301, The Library, London School of Economics & Political Science http://www2.lse.ac.uk/mapsAndDirections/Home.aspx

Please note that there are limited places available for this event.

To book a place please use our online booking form or email the administrator via cpd25@lse.ac.uk

Cost: £125 for cpd25 members and £155 for other institutions.

Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.